Terms and conditions

Terms and conditions of sale

These Terms and Conditions of Sale ("Conditions") apply to the purchase made through our site. You are asked to carefully read these conditions before placing an order. Confirming that you have read and accepted these conditions when you carry out an order through our site, confirm that you accept them unconditionally.
In these conditions, the word "society" means Julie Chic Cashmere by Stefania Giro Piazza San Paolo 2, 20900 Monza (MB)VAT 06267840962 And the term "you" refers to you as a customer. The words with the capital initial, used in these conditions, have the meaning established in the "Definitions" section. These conditions, together with your order confirmation, constitute the contract between the parties concerning the purchase of the products and to which other different terms or conditions will not be applied. The contract can be modified only as a result of a mutual agreement reported in writing or by e-mail.
A copy of these conditions can be stored on electronic support or printed by all users of the site.

Information relating to products

We use every reasonable effort so that the information relating to the products are accurate and updated. Each content on the site must not be understood as a binding representation or declaration relating to the products. All the images, illustrations and descriptions of the products have an exclusively indicative purpose and, since the colors you could actually view on our site depend on your monitor, we cannot guarantee that the colors that your monitor is correctly reflecting the colors of the products that we will deliver to you. If you need more information on the products, we invite you to contact us using the contacts present in the contact section.
We reserve the right to modify the information relating to the products on the Site including, by way of example, the prices, prices, descriptions and availability of the products at any time and without notice. In any case, these changes will not affect the orders that have already been accepted in accordance with the following article 2.
The foregoing does not affect your mandatory rights relating to defective products or non -compliant products to those purchased.

How to place an order

To place an order you must be at least 18 years old. To place an order you must select the products on the Site, select the delivery mode you prefer and, by your choice, any optional services and select the "Proceed to checkout" command. Before completing the verification procedure (check-out) you will be asked to access with your personal account or, alternatively (if you are not yet registered), to register a new one. If you prefer, you can complete the verification procedure (check-out) without registering, but you will be asked to enter your personal and payment data, necessary to perform the order.
We will not accept orders made in ways other than those described above. The orders will be processed and the products delivered only if we consider the complete order. An order is considered complete if all the information requested has been correctly entered and these conditions have been accepted.
If you have problems to place an order or if you are not sure if the order you have placed through the site has been regularly completed, contact us using the contacts present in the contact section.
When making an order, make an offer for the purchase of the products you have selected. Orders are subject to the availability of products and are subject to our approval. We can not accept your order, at any time and at our discretion, in the event that:
• You have provided incorrect information, such as, for example, incorrect or insufficient payment details, incorrect billing details; incorrect or incomplete shipping address or deceptive information;
• There is an error on the site relating to the products you have ordered, for example an error relating to the price or description of the products; or
• The products you ordered are no longer available for sale through the site;
• We believe you are not of age.
We will not be responsible for you or against any third party for the withdrawal from the site of any product, for the removal or modification of the materials or contents of the site, for the refusal to perform an order or for the suspension of the transaction Once the management of the same began for each of the above reasons.
If it is not possible to accept your order, we will contact you via e-mail or telephone as soon as possible, in any case no later than 30 (thirty) days from the date of your order. If it is not possible to accept or process your order because the products are no longer available or due to an error relating to the prices and/or other information relating to the products you have ordered, we will contact you and suggest alternative products that could be to your liking And you may want to buy. If you do not accept our suggestions we will delete your order for the products that we cannot provide you and refund you within 14 (fourteen) days from the order the sums you have already paid for these products.
If you have placed the order through the site, you will receive an e-mail with which we confirm that you have received your order and which contains the details relating to the same (such as, for example, the quantity of the products purchased, the price, the terms delivery). This e-mail does not represent the acceptance of your order. Unless you cancel your order, the order will be sent. At this moment you will receive an e-mail to confirm the order shipping to inform you that we have sent everyone or part of the products you ordered.
Orders can be canceled at any time before being managed by company. If you want to cancel your order, please contact us using the contacts present in the contact section. We will not accept cancellations of orders made in ways other than those identified above. Once your order has been taken by management, you can only exercise your right of withdrawal according to the procedure described below.

What happens if the products are not available

We use every reasonable effort to ensure that information relating to the products on the site is always accurate. However, when you make an order, certain products may not be available.
If it is not possible to send you the products ordered within 30 (thirty) days from the date of your order, we will contact you and we will ask you if you intend to cancel your order in whole or in part and, in this case, we will refund you all the sums paid for products included in the canceled order. If we do not receive an answer to the email or to the voice message that we have possibly left you, we will send you an e-mail to report it. If you do not contact us within 3 days of this latest communication, we will cancel your entire order and refund you the price of the products. None of the conditions present therein reduces in any way your mandatory rights relating to defective or non -compliant products to the products purchased. For more information regarding your mandatory rights, you can contact the "National Consumers and Users Council".

Our prices on prices

The prices of the products are indicated on the site and will be confirmed in the order confirmation that we will send you by e-mail.
All prices are in euros and are inclusive of VAT.
It is possible that your order is applied to your order as indicated on the site at the time you forward the order. Shipping costs will depend on the value of your order and on the shipping method you have chosen. You can view the rates and delivery conditions by clicking here.
We reserve the right to change the price of products on the site at any time and without notice. The changes at the price of the products will have no effect on your order that has already been accepted by companies and for which we have already sent you the order shipping confirmation.
If we detect an error in the price of the products you have ordered, we will inform you as soon as possible by e-mail or telephone and we will offer you the choice to reconfirm your order at the correct price or cancel your order. If you cancel the order, we will reimburse you or re -encourage the sum you have supported for the products you have canceled the order.

How can I make the payment

You can pay the products using a credit or debit card. We accept the main circuits of payment cards, such as Visa, master card. Payment takes place in the currency indicated in your order before sending.
If you make payment by credit or debit card, at the time of the order you will have to provide the data of your card, which will be charged, when we receive your order, for an amount equal to the overall value of your order. We will not accept your order, nor will we send the products, until the issuer of your credit or debt card has not authorized the transaction for the payment of the products ordered. We will give you immediate communication in the event that we do not receive this authorization. We reserve the right to verify the identity of the credit card holder or debt by requesting the most appropriate information.
With payment via Paypal, you will be asked to access your account with your e-mails and passwords to confirm the payment. If you don't have a PayPal account you can still pay via PayPal and you will be asked to enter your personal data and the details of the credit card. The products will be sent to you after the completion of the payment operation. If we do not receive the payment within 30 days from the date of your order, your order will be canceled and you will receive an e-mail confirming the cancellation of the order.
The products will be sent to the address specified in the order confirmation. In any case, we can exclusively send documents by e-mail to the address you have provided us at the time of the order.

"To be able to offer the user the payment methods of Klarna, At the checkout we could transmit to Klarna the user's personal data in the form of contact details and details of the order, so that Klarna can evaluate the user's suitability for his payment methods and customize these payment methods. The personal data of the user transferred are processed in line with The Klarna privacy policy.”

When the products are sent and how I can trace the status of my order

The expedition will take place by ordinary courier or expressed during office hours. Shipping costs may be applied to your order. To view the shipping conditions and the related applicable costs click here. To take place delivery of the courier products we will send you an e-mail to confirm the order shipping.
We will not proceed to the shipment of the products if not by receiving the payment. If someone who can receive the products in delivery to the delivery address indicated will not be available, we will notify you through a notification left by the courier in your letters hole.
The ownership and risk of the loss of the products will be transferred to you at the time of delivery
You can check the current state of your order by following the link in the order confirmation e-mail.

How to return the products

Please read our policy on the return where I last find all the information necessary to return the products for any reason.

Your right of withdrawal

If you have received the ordered products and you are not satisfied or you have simply changed your mind about the purchase after we sent you by e-mail your confirmation of the order, you can exercise your right of withdrawal without penalties and without indicating any reason and request a refund, pursuant to articles 64 and following of Legislative Decree 206/2005 ("Consumer Code").
Please consider that until the products remain in your possession, you have the obligation to keep them safe and in good condition.
After informing us of your decision to withdraw from the contract, we will refund you as soon as possible, and in any case no later than 14 days from the date you exercised your right of withdrawal, any sum you have supported or has been charged to you on credit card for ordered products.

Processing of personal data

By placing an order, accept and understand that companies will be able to keep, process and use the data collected at the time of your registration on the site in order to process your order. We will deal with your information according to the terms of the privacy information of Julie Chic Cashmere, Available here privacy legislation.

INTELLECTUAL PROPERTY

The brandJulie Chic Cashmere, as well as all brands, whether they are figurative or other, and all the other distinctive signs, illustrations, images and logo that appear on our products, accessories or packaging, whether they are recorded or not, are and remain the exclusive property ofJulie Chic Cashmere. Any reproduction, total or partial, any modification or use of these brands, illustrations, images and logo, for any reason and by any means, in the absence of our prior express consent in writing, is strictly prohibited and will be persecuted.

MAJOR FORCE

We employ any reasonable effort to fulfill our bonds provided for by these conditions. However, we will not be responsible for delays or missed executions whether these delays or omissions are caused by circumstances beyond our reasonable control included, by way of example, natural disasters, explosions, floods, fires or accidents; wars or civil unresolves; strikes, trade union agitation or work interruptions; any form of government intervention; Action or omission committed by a third party; default by our suppliers; errors in the delivery address or failure to notify the relevant changes, or failure to pay.
We will inform you of every unexpected event as soon as possible after we have occurred and fulfill our obligations as soon as possible. If this interruption exceeds 2 (two) weeks, you will be entitled to cancel the order and you will have a refund pursuant to article 9 of these conditions.

APPLICABLE LAW

These conditions are regulated by Italian law (including, by way of example, articles 50 to 61 of Legislative Decree 206/2005 - Consumer Code - on distance contracts). The discipline on the conflict of laws does not apply. Within the limits permitted by the laws applicable regarding consumer protection, any action or dispute relating to these conditions will be the exclusive competence of the court of your residence or domicile, if located in Italy.

CONTACTS

For any questions relating to these conditions, to our products or your order, contact us using the contacts in the contact section.

General clauses

In the event that one of the two parties does not assert any right recognized by these conditions, this does not constitute a renunciation of this right and will not prejudice the right to assert the relative right later.

Definitions

In these Terms and Conditions of Sale:
Contract: Indicates the contract between the parties for the sale and purchase of the products and includes your order, the order confirmation relating to your order and these conditions;
Products: Indicates the products that we sell from time to time through the site included, by way of example, technical clothing, out-wear, footwear, bags, backpacks, day bags;
Order: Indicates an order of products made in accordance with these conditions;
Confirmation confirmation: Indicates the confirmation of the order, which reports the acceptance of your order and the details relating to the products you purchased, which we send you when the products are shipped;
Conditions: indicates these terms and conditions of sale;
"Company" or "ours": indicate the e-commerce service ofJulie Chic Cashmereby Stefania Giro Piazza San Paolo 2, 20900 Monza (MB) VAT 06267840962 "TU" or "Your" indicates you, the customer.